Terms and conditions

Company information

DINO A/S
CVR 19372731
Nørgaardsvej 5, 8963 Auning, Denmark
Email: info@dino.dk
Phone: +45 64 41 11 11

Payment

You can pay by payment card (Dankort, Visa/Dankort and Mastercard) or MobilePay. We do not charge card fees, and the amount is only charged when the goods are dispatched.

Business customers can also pay by bank transfer. If you pay by bank transfer, you are not covered by the chargeback scheme (indsigelsesordningen).

Delivery

We ship parcels every 1–2 days. We ship with Interfjord, and the parcel is delivered by GLS to the delivery address you have provided. If nobody is at home, the parcel is delivered to the nearest parcel shop. Normal delivery time is 1–3 days from ordering. You see the shipping cost before you pay.

Orders that must be delivered on a pallet because of their size or weight are subject to special terms and prices. In that case, we will contact you. If you would like express delivery, you must order by phone and state the item numbers.

Right of withdrawal for private customers

As a consumer, you have a 14-day right of withdrawal when you shop with us. The period runs from the day you receive the goods. If you order several items in one order and they are delivered separately, the period runs from the day you receive the last item.

Within the period, you must notify us that you wish to withdraw from the purchase. Write to info@dino.dk, or use the standard withdrawal form at the bottom of the page. You cannot withdraw simply by refusing to accept the goods without notifying us.

If you have bought several items, you may choose to return only some of them.

Returns

Once you have notified us, you have 14 days to return the goods. You pay the return shipping costs yourself and are liable for any damage during transport. Petrol, oil and other chemicals cannot be sent by ordinary post. Parcels sent without postage will not be accepted.

Return address: DINO A/S, Nørgaardsvej 5, 8963 Auning, Denmark. We only accept parcels sent directly to this address.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised
• goods that deteriorate or expire rapidly
• goods that, after delivery, are inseparably mixed with other items
• urgent repair or maintenance work that you have expressly requested
• goods or services whose price depends on fluctuations in the market that we cannot control and that may occur within the withdrawal period

Condition of the goods and refunds

If the goods have lost value because you have used them more than was necessary to establish their nature, characteristics and functioning, you will only receive part of the purchase price back. We recommend that you return the goods in their original packaging.

If you withdraw from the purchase, we will refund all payments, including delivery (except for additional costs if you chose a more expensive delivery method than our cheapest standard delivery), no later than 14 days after we have received your notification. We will use the same means of payment that you used, unless otherwise agreed. We may withhold the refund until we have received the goods or proof that they have been sent back.

Business customers

There is no right of withdrawal for purchases made as a business customer (customers with a CVR number).

Right to complain for private customers

As a consumer, you have a 24-month right to complain about defects under the Danish Sale of Goods Act (købeloven). If the complaint is justified, depending on the situation you may have the goods repaired or replaced, get your money back or receive a price reduction.

You must complain within a reasonable time after discovering the defect. A complaint made within two months is always considered timely. If the complaint is justified, we will refund your reasonable shipping costs. Send the goods in suitable packaging with a short description of the defect, and keep the receipt for the shipment.

Right to complain for business customers

On receipt, and before the goods are put into use or processed, the buyer must immediately inspect the delivery for defects. Defects that are or should have been discovered during this inspection must be notified immediately and no later than 8 days after delivery. Otherwise, the buyer loses the right to claim the defect.

Personal data

How we process your information when you shop with us: see our privacy policy.

Complaints

If you, as a consumer, wish to complain about a purchase, please contact us first at info@dino.dk. If we cannot find a solution together, you can complain to the Danish Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, via forbrug.dk.

If you live in another EU country, you can get free help from the European Consumer Centre Denmark (Forbrugereuropa) via forbrugereuropa.dk.

Standard withdrawal form

Only fill in and return the form if you wish to exercise your right of withdrawal. You can download it as a PDF or copy the text below into an email to info@dino.dk.

• To: DINO A/S, Nørgaardsvej 5, 8963 Auning, Denmark, info@dino.dk
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Last updated: Awaiting DINO: date added on approval